192.168.8.1 – enter the Huawei modem settings. Open your personal account for a 3G/4G Huawei router via admin/admin

Program installation

To install, you will need to adhere to the following structure:

1. You need to find and record MTS Connect on your PC;
2. Run and install the file;
3. Connect a USB modem to the computer, into which you must first insert a SIM card with an activated tariff;
4. Enable MTS Connect Manager on your computer and select the desired service to access the Internet.
5. Next, you need to press the connect button.

This program allows you to install drivers automatically. The program itself selects the necessary and suitable driver for the correct operation of the modem on the device.

Table of contents

Error "Connection lost". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 619. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The connection freezes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The USB modem is not detected by the MegaFon Internet (MegaFon Modem) program. .

You cannot connect without registering with an available network. . . . . . . . . . . . . . .

The modem is not detected by the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Internet pages or connection cannot be opened

"No Internet access." . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Invalid handle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Lost connection to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 31... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 5 - Access denied. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 629 – The connection was interrupted by the remote computer. . . . . . . . . . . . . .

Error 633 – The modem or other communication device is already in use or not configured. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 638 – Request expired. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 678 – The remote computer is not responding. . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 680 – No dial tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 692 – A hardware error has occurred in the modem or other communication device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 711 – “Connection lost.” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 720 – Cannot connect to the remote computer

You may need to change your network connection settings. . . . . . . . . .

Error 756 – This connection has already been completed. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error 777 – The connection attempt failed because the remote

The modem or other communication device does not work on the computer. . . . . . . . . . . . . . . . .

Error 797 – Could not connect because the modem was not found or is busy. . . . . . . . . . . . . . . . . . . . . . . .

Advantages of using MTS Connect Manager

Such a program has several positive aspects that subscribers must know before using:

• Unlocking MTS 824F / MTS 824FT modem

1. The application independently calculates Internet traffic, data transfer speed and performs other useful actions.
2. All drivers are installed automatically, and the Internet becomes available within a few minutes.
3. Using the manager is convenient, since MTS has created a convenient interface that you can work with on an intuitive level.
4. Subscribers can view the quality of the network signal directly on their computer.
5. You can connect your mobile device to your PC and exchange text messages directly from it.
6. The program also configures additional options automatically.
7. Subscribers can quickly find out about traffic consumption, account balance and how much money was debited.
8. It is possible to use other networks to access the network while roaming.

To install the program, you just need to download the installation file and run it on your computer. Thanks to the installed application, each client will be able to use the Internet on their USB modem anywhere, with maximum comfort.

Update

You can update the drivers by going to the page of the modem you are using. Next, you will need to click on the software update button. After this, the client will be offered a file for downloading with a list of new, updated drivers. In addition, the connection manager can be updated with such a file.

It should be noted that on the official MTS page subscribers will be able to find updates only for the basic version of the modem software. You can get it by connecting the modem itself to the computer.

If the update installation process does not occur automatically, then you will need to check the following:

1. Is there a ban on automatic installation? This information can be viewed in the computer settings.
2. Does the modem see the USB port correctly? Perhaps the detection is not happening correctly.
3. Also, the ban may be due to the installed anti-virus program. To do this, you will need to temporarily disable your antivirus.
4. Check the modem for serviceability.

Many people use 3G modems because they have no other way to access high-speed Internet. Most equipment kits include a SIM from a specific operator. At the same time, you cannot simply install SIM cards from other providers. To do this, you must first unlock the modem. Read below for information on how to do this on various devices.

DSL link light is off

This signal indicates the connection status. After turning on the equipment, the light flashes while the equipment establishes a connection. This does not take more than a minute, then the blinking changes to a steady glow with flickering while data is being transferred. The indicator does not light up or blinks slowly continuously (more than five minutes) - this indicates a lack of connection with the line. To stabilize the signal, first reboot the modem (just turn it off, wait 10 seconds and turn it on again) - if the reason is a freeze, it will be eliminated.

When more than two reboots do not help, the cause of the breakdown may be:

1. Disconnecting a user from the network for non-payment. A similar shutdown is carried out for ADSL modems.
2. Line break or malfunction on the provider side.
3. The telephone cable is damaged or incorrectly connected - to correct it, check the condition of the contacts, integrity, and operation using another wire. The plug is inserted into the connector until it clicks - this applies to all ends of the wire.
4. The telephone wires are not connected correctly to the splitter. A splitter is a small box connected to the telephone network. Both the telephone and the modem are connected to it on the sides. The sockets cannot be swapped; if the device cable is connected from the phone side, the connection will not be established. When the splitter itself breaks down, there will be no connection either. To check the condition of the equipment, the phone is directly connected to the telephone line - when it works, the breakdown is attributed to the splitter.

Most often, the reason is a loose cable or a broken cable at one end. In this case, the plug is inserted with a normal sound, the wire looks intact. This is not uncommon with a telephone cord. First, the operation of the device is checked with another wire, and only then the splitter is checked.

Flashing 3G modems

If the user needs to connect a card from another operator to the MTS modem, then all they need to do is unlock it. This can be done using special utilities that are available for free download. After unlocking, the equipment will begin to work with all SIM cards, but the control program will remain the same (by default, the application installed here is MTS Connect).

Flashing is done as follows:

1. Go to the website mts.ru.

2. Open the "Support" section.
3. Select the “Mobile Internet” and “Software for Routers” tab.
4. Find your model in the list and click “Download” (it is also recommended to download the user manual).
5. Open the instructions and follow further instructions.

The whole procedure will take no more than 5 minutes. After which your device will be updated to the latest version. Updating the software, among other things, will get rid of various errors that were present in previous versions. And also, the speed of network access may increase.

Internet ADSL Rostelecom does not work

Firstly, you need to clarify whether the connection is really made using this technology? After all, many users do not distinguish such subtleties at all. ADSL technology is now quite easy to distinguish. If the Internet is connected using a telephone line, then this is probably it. Today, it is no longer practically possible to encounter the outdated Dial-up technology (which also used a telephone line), so the answer is clear.

So, if the connection technology has been determined, and Rostelecom Internet still does not work, then the reasons for this may be the following:

The modem stopped working (broke)

Even the highest quality modems can begin to malfunction after several years of operation under voltage fluctuations. Often the problem lies in the central communication processor - it overheats or becomes unsoldered.

Many D-Link and Asus models suffer from this “disease”. However, the first thing you need to do is check the power supply (if the model has one). The power supply takes the first “blow” of the jumping voltage and often burns out from overheating. For devices that transform electric current, the most destructive is the jumping, and not a stable low or high voltage.

A simple diagnosis of a modem that is turned on but not working will help to carry out: abnormal, erratic blinking of indicators, a physical sensation of the modem overheating, the inability to connect to the web interface, the inability to ping the modem.

Unlock ZTE modem

To unlock ZTE 4G you should install a special utility DC_Unlocker. It is available for free download on various sites (do not install the application from suspicious resources). After installation, proceed to the unlocking procedure. For this:

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1. Install a new SIM card (not from MTS).
2. Connect your device to your computer or laptop.
3. Wait for all built-in drivers to load (installed automatically the first time you connect).
4. Next, launch the DC_Unlocker application.
5. Select the model and click on the “Detect Card” button.
6. After that, click "Unlock".

Next, the program will automatically unlock the device and provide a corresponding message in the window. After which the user will only have to specify the appropriate parameters in the profile.

Details about connecting and setting up a modem

There are many models on the market from Megafon that operate in 4G and 3G networks. The user can access the Internet anywhere in the coverage area. You can connect the modem to:

Laptop

Connecting the equipment to a laptop is simple. To do this, you need to insert the gadget into a free USB connector. If nothing happens, then you should find out why the device is not working. Try inserting the modem from Megafon into a different connector. The problem could be either the USB connector or the equipment itself. In the latter case, you must contact the place of purchase and make a replacement.

So if, upon activation, the installation window for the control program appears on the screen, it means that things are going well. You should wait until the system is fully installed. Then you need to go to the “Device Manager” to make sure that the new equipment is displayed correctly.

If everything is correct, then you need to launch the “Megafon Internet” shortcut and wait until registration on the network takes place. The installation process is completed - the indicator on the equipment will change color, and a network connection icon will appear on the computer.

Tablet

Connecting to a tablet running the Android operating system is a little more difficult. If your device fully supports modems, then all you need to do is: connect it via an OTG cable (adapter) and, after identifying it, register an access point.

If this option does not work and the 4g modem does not connect to Megafon’s network, then you will have to do some steps. The fact is that when connected, the device can be displayed in optical disk or storage mode. We need the tablet to recognize it only as a modem. To do this, you need to install additional programs on the tablet. This could be: 3GSW, Hyper Terminal, PPP Widget.

Note! Installing these programs will not solve the installation problem for you, but will help complete the procedure. Follow the instructions provided.

Home router

When connecting to a router, all you need to do is connect the modem and set the parameters for connecting to the network. These are: name (optional); APN access point (internet); dial-up number (*99#); login and password (does not require filling).

Some routers have several connection parameters at once, which are “tailored” for popular Russian operators, including Megafon.

Attention! The router must support connection to the modem.

Unlocking Huawei modems

Unlocking devices from the specified manufacturer is quite simple. All you need is an NCK code for this. You can get it through special applications that you can download yourself (for example, Huawei Calculator).

Next, you should install a SIM card in the device and connect it to the computer. After which a window will appear on the screen in which you need to enter the code obtained using the utility.

In some cases, you will have to fill out the profile yourself. Enter the following information into it:

1. Name – it is recommended to enter the name of the provider used.
2. The dial-up number is *99# (the presented combination is used by all Big Four operators).
3. Login – mts, beeline or empty window for Tele 2 and Megafon.
4. The password is the same as the login.
5. Access point – internet.(name of provider).ru, or “internet” for Megafon users.

After filling out the profile, save all changes and reboot the equipment. After this, you will be able to connect to the network with the new SIM.

If you use the Internet from MTS on a computer or laptop, but would like to switch to another operator, then you do not have to purchase new equipment to connect. You just need to unlock the MTS modem. This can be done using any of the methods indicated above.

Hi all! Most likely, you came to this page because you encountered the “Connection lost” error in “MTS Connect” on Windows 10. Although I also encountered the error in Windows 7 and 8. First of all, just restart your laptop or computer. Be sure to check that there is money in the operator’s account. You can check your balance in the application through which you connect to the Internet.

As a last resort, funds can be checked in your personal account. Or you can put the SIM card in your phone and dial the call:

*100#

If you are working from a laptop, make sure that you are connected to the mains. Sometimes it happens that the laptop itself turns off some USB ports to save power when the battery charge is low. You can try reconnecting the modem to another USB port. In fact, there are a lot of reasons why the MTS modem does not connect to the Internet, so I tried to analyze all the possible solutions. Go!

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Content

"No signal. Network connection error"

If this error occurs on the screen, we recommend the following steps to resolve it:

• restart the PC, unplug the computers from the outlet for a couple of minutes;
• do the same steps on the modem;
• reconnect.

Try contacting your Internet provider. Report the error code and follow the commands. The operator will tell you how to act in this situation.

Uninstalling third party programs

If you have previously used some other operator, for example, Megafon, Yota or something like that, then be sure to remove their proprietary application from your computer before installing. To do this, go to the “Control Panel”. In Windows 10, the panel can be found in the search bar, or by clicking on the “Win” and “R” buttons, enter the command:

control

After that, go to “Programs and Features”. In the list of applications we find the program of another operator and delete it from the computer. It is best to reboot again after this.

NOTE! By the way, this also applies to those suspicious applications, after installation of which MTS stopped working. These include various VPN programs that may conflict with the utility from MTS.

Checking IP addressing settings

1. On your keyboard, find the two keys “Win” and “R” and press them at the same time.

1. A window will pop up where you will need to enter the command:

ncpa.cpl

1. You will see your computer's network connections. Find MTS, right-click and go to “Properties”.

1. In the line, find the line with “TCP/IPv4”, click once, then select “Properties”. Make sure that IP and DNS are obtained automatically.

Registry check

We need to check whether a certain parameter is enabled in the registry - it is responsible for connecting USB devices.

1. Again, click on the “Win” and “R” buttons and enter:

Regedit

1. Go to the main section “HKEY_LOCAL_MACHINE”. Next, open “SYSTEM” and follow the path:

CurrentControlSet Services RasMan

1. At the very end, open the “RequiredPrivileges” parameter and make sure that in the settings at the end there is the following inscription:

SeLoadDriverPrivilege

1. If it is not there, then add it manually. Click “OK” and reboot.

Driver Update

The problem may be due to old drivers that refuse to work on your machine.

1. We go to the official page. Next, in the upper right corner we find the “Support” section and go there.

1. Scroll down a little - in the “Mobile Internet” section, click on the link with software clipping.

1. Find the model of your modem and download the driver in the “Software Update” column.

1. Unpack the archive and run the installer.

If you cannot find your modem, or there is a dash in the list in the third column, then we go another way.

Reinstalling the modem

We will remove the driver from the device and install it again.

1. Go to computer properties.

1. On the left select “Device Manager”.

1. Now find your modem, right-click and remove it from your computer. I also recommend going to “Control Panel” - “Programs and Features” - completely uninstall the MTS application.

1. After this, we reboot the computer, go into the modem itself and click on the installer launch button, as you did at the very beginning.

Nothing helped

You can try to reflash the modem. But do this at your own risk. This thing can only help if your modem is old and generally refuses to connect to the Internet. The problem occurs on older models 827F, E3372h, E3372s. MTS simply does not want to release an update to them and therefore they should be reflashed.

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ATTENTION! Do this at your own peril and risk, there is a risk of turning the modem into a brick. All files will need to be run with administrator rights.

1. Download the archive from here.
2. There will be three “Driver” files, install them first in any order.
3. After that, we launch the reg file and agree with everything.
4. We reboot our machine.
5. Run the file “autoflash.exe”.

No introductions. Since you are here, it means you know what you came for.)) The MTS company stubbornly refuses to update its software for modems 827F, also known as E3372h, E3372s. Further versions of Windows 1803 devices categorically refuse to work. Then MTS went through the forest, and we read on and learn about technology.

Attention! Post updated 08/26/2019. AND ANOTHER ARTICLE WAS PLEASED WITH ADDITIONS, if nothing works HERE

I already touched on this issue in the article Windows 10: Connection Lost! Well, we can’t wait until they have crayfish whistling on the mountain. In this article I will try to talk in detail about reflashing the modem using actually working methods.

There is a topic on the 4PDA website about these modems, but due to the lack of a moderator, everything there is so scattered in the corners that it is very difficult to choose a specific installation order. I have already reflashed my modem maybe 20 times, looking for an acceptable option, which I will share with you.

This means you have an E3372h or s modem with the factory firmware Connect Manager (if you have already killed it, then read on).

Close the command line and reboot. When the system starts, a message may appear in the lower right corner that the system is in test mode. Never mind. When you're done, also enter in the command line

Overload and the inscription will disappear.

Next, install the necessary drivers from the archive in the previous article, i.e. HUAWEI_DataCard_Driver_6.00.08.00_Setup, FC_Serial_Driver_Setup and the MobileBrServ_Setup switch. Reg file BOS_solution_2 is not needed.

Comment: Anatoly 2019−07−11 at 12:02 The firmware has passed, the Internet is working. The connection is defined as network, but this does not bother me. There was a snag due to the fact that the modem was installed without a SIM card. FLASH THE MODEM WHEN IT HAS A SIM card and everything will go exactly as described in the firmware description. I flashed 827F.

Now we launch the Auto Flasher as Administrator. I select full automatic mode. When asked if you have modified firmware, write “N”. We are waiting for the flasher to finish its work. He creates a version that is quite adequate for both new and old systems. This is the answer to the question

Comment: Anatoly 2019−07−11 at 07:52 After flashing the modem firmware, it will work on Windows version 1903, but will it work on version 1803, which is installed on another laptop (it’s not mine, the employer’s, and it’s not possible to update it to 1903 Can)

It should be noted that the program flashes the modem not into the client version, but into the so-called HiLink web interface, which is even much more convenient, more informed and usable.

The only thing that didn’t suit me was the lack of the usual tray icon. Just like Igor. ))

Comment: Igor 2019−07−08 at 07:37 . since the Internet now starts before the system itself) And there is no need for an extra program. But I would still like to be able to launch the connection manager (in case I need it someday)

This can be easily solved with a small, simple Internet Off program, which you can download from my Yandex disk:

It's tiny, one and a half MB, but it really helps out. Moreover, it is absolutely free. Install as Administrator and it automatically appears in the tray. It’s, well, incredibly simple to use: click on it and a window appears with the Internet disconnected. Once again - a larger window: for how long to turn it on. You'll figure it out for yourself. It's not for me to teach you. =:)

Comment: Sergey 2019−07−10 at 12:55 Please write or give a link on how to reflash the modem by restoring the modem flash using the “needle” method. The modem died.

Nothing “died”)). I'm preparing photos. I can’t explain it properly without them. Now I’ll post it and describe it.

Comment: Laaa 2019−07−10 at 17:42 The program freezes when flashing. asks to enter the code for flashing the modem, I enter it, and the program does not take any further action. Help

(Such a disaster over time. I’ll continue a little later. And with a photo and a short video about the “needle” method.

Causes and solutions to the problem

No need to panic. This problem is easy to fix without resorting to someone else's help.

Damage to connectors

Currently, the most common damage to connectors is both on the equipment itself and on the computer. If your connector is broken, then you will not be able to connect the device in any way. They find several ways to get out of this situation. If necessary, you can try connecting the router to other sockets.

If you are unable to do this, then repairs are necessary. The most difficult task is to discover which connectors are faulty: on the PC or on the modem. To find out, a full check of both devices is necessary. After such an examination, we understood why the modem is not visible to the PC. This problem is very common, but not as common as the following.

Indication

Preface an in-depth solution to the problem by studying the documentation for the laptop or adapter. Working Beeline routers (for inexplicable reasons) scare the user with red flashing. The 4G modem light glows blue – it often shows the protocol used (read: speed). The indicator is not lit - there is no network. Careful study of the technical documentation of the hardware makes a lot of situations easier.

If the modem is not in the list

If there is no record of the connected device here, there may be one of the following reasons:

• The drivers were not installed.
• The USB port has failed.
• The modem is faulty.

It is possible that among the devices there are unidentified ones, marked with a question mark. The list may contain lines marked with a question mark. This means that although they are recognized, the driver was not installed correctly.

If the modem is not in the list, and there are no unidentified devices or with a broken driver, then it is recommended to try to turn it off and then reinsert it into the connector.

The device is on the list

If the modem is present in the “Device Manager”, then the next step should be to check its serviceability.

To do this, you need to right-click on the corresponding line in the list. You need to select device properties. Among the tabs you will need “Diagnostics”.

To carry out the test, click on the “Poll the modem” button. As a result, text about the results of the check will appear in the window. If the window remains blank, there is a problem.

Next, you need to go to the “Advanced communication parameters” page. By opening the tab, you can see the initialization string for the device. It must be taken into account that it depends on the specific situation.

Note! The content is determined by which provider provides the Internet.

When polled, the modem responds normally

A normal device response means you need to check the connection parameters. Now you need to go to the “Control Panel” section related to network connections. Having opened it, you need to select the one you need and go to its properties.

Now select the “General” folder and see which of the existing modems should work. This question is important if there are two or more modems. It is important to ensure that the right one is selected.

Then go to the “Network” tab. In it you can see a list of used network protocols. Select TCP/IP and check if it is checked. Then you need to go to its properties.

Note! The first tab should indicate that the required Internet address is obtained automatically and you do not need to connect it yourself.

If the communication parameters are set correctly, you need to try to establish the connection again. If unsuccessful, an error code will be issued. You will need to contact the support service of your Internet provider.

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Lack of visibility

The laptop does not see the modem via USB - look for drivers. It is often possible to configure and restore the network’s functionality with automatic updates.

• Win + R.
• msc
• Find the network adapters section. Sometimes you will be able to find an entry marked with a question mark.
• Right click.
• Try updating your drivers.

The hardware is not detected, the operating system connects to the Internet, searches the Microsoft cloud storage, and fails. In reality, the above method in the dispatcher helps extremely rarely. A smart operating system aims to work automatically. The problem is resolved without passing the user. If it doesn't work, get ready to roll up your sleeves.

Even a device marked with a question mark (usually the Other devices section) is marked with technical information. Carefully inspect the properties, look for the exact name.

• We find the official website of the manufacturer.
• We search according to the symbol.
• Find the Downloads section.
• Select the driver according to the installed operating system.
• Start the software installation.

Sometimes the hardware is not detected immediately, you should reboot the system. Experts recommend doing a complete cleaning. Including removing drivers (right click on the adapter line, selecting the appropriate options).

Automatic device detection failed

The plug and play concept has received a lot of jokes for good reason. It is not enough to connect a 3G (4G) modem to your computer. Device not detected... Simple solutions:

1. Unplug the device, plug it in again, evaluate the result. Try connecting several times.
2. Change the port. USB interfaces are ambiguous. Even on a laptop. The protocol version differs. This is especially true when using a card reader. The advantage of the last block is that the backlight lights up. The user immediately sees that the mechanical connection of the connectors is working properly. This means the problem is limited to the software.

An extravagant option suitable for advanced users. Download another operating system. Sometimes virtual machines are suitable (you need to forward the port inside). Some old copies are recognized exclusively by outdated operating systems (XP).

This is interesting! For a long time, a significant portion of the Pentagon's PCs used outdated versions of Windows. The reason is explained by the lack of backward compatibility of new versions of Windows.

The US military is experiencing difficulties. Moreover, the problem concerns ordinary users.

Faulty device

Failure of the modem itself is the most common reason. If the PC does not see the equipment, no matter what type, then the time has come to check whether our device is capable of working.

IMPORTANT. All things tend to break. This also applies to modems, especially those that are always on. Typically, such devices have a service life of approximately three years. After the expiration date, it will be necessary to replace the router or take it in for repairs (if it has stopped working).

You may wonder, “How can I check this?” And it's very simple. You just need to try connecting the equipment to another PC. If nothing has changed, then this is a sign that it is time to send the device for repair. And the most convenient and easiest way is to purchase and install a new router. If another computer managed to detect the device, then you need to contact a repair shop and ask why the modem is not detected on the PC you are using.

Drivers

Regardless of the device type, check if this equipment has updated drivers. When checking, you may find out that the software is not installed. Because of this, the computer cannot recognize the device. If drivers are present, they need to be updated. If they are updated, but still nothing works, then try reinstalling the software. Most often this problem has a solution like this.

ADVICE. If this recommendation did not help you, then let's move on to the other reasons. And there are many more.

Iron mismatch

Routers have what people call system requirements. If these requirements are not met, the device will not work correctly or will not work at all. When you choose a router, make sure that the OS and hardware meet all the requirements. Otherwise, you will need to replace parts or replace the entire device. Main advice: when buying a router, pay attention to the requirements that are indicated on it. Then there will be no problems connecting.

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Virus attack

Let's imagine a situation where the computer was unable to detect a Velcom or any other modem. This may be caused by viruses. Viruses often have a bad effect on the connected device. Dealing with such a problem is not as easy as it seems. The first step is to clean the system registry. Then check the OS for various infections and virus programs.

If the modem is not detected due to an OS infection, then the main task is to “treat” it. If you managed to cure the operating system, then everything will work. However, if the treatment failed, then only a complete reinstallation of the OS will help. But before the next attempt to connect the router to your computer, you need to try installing drivers on it. There is a chance that the problem will go away on its own.

OS incompatibility

If the modem recognition fails, check whether it is compatible with your operating system. Maybe the device is simply not compatible with the software.

ATTENTION. This problem is most common in Windows 10.

Reinstalling the OS to one with which the modem will be compatible is one way to get out of this situation. Well, or you can buy a new router that will be compatible with your OS.

We hope that after reading our article, you have no questions about the problem of the computer not recognizing the modem. If none of the points helped you, then write questions in the comments and we will definitely help you. Share this article with your friends and like it.