It will ask you to enter the following data: • date of registration and last login to your account (it is not necessary to enter exact days); • the most frequently used Google services (for example, if you only installed applications on Android, specify Play Market); • addresses and telephone numbers linked to the account (even if there is no access to them); • answer to security question; • email (needed to send further instructions).
Advice! The completeness and reliability of this data increases the chance of recovering a Google account, but they are not decisive. If you want to be guaranteed to return it, send a request with a connection to the same Internet provider (or Wi-Fi network) from which you most often received authorization. Also, when geolocation is turned on, the terrain is important (restore access at home or at work, where you are most often).
After flashing the phone, I can’t log into my Google account and create a new one.
Problems with logging in after changing the firmware are quite common. Probably the reason is hidden in the version of the installed Android itself. Try installing another firmware, maybe this will solve the problem. Phone manufacturers do not recommend using pirated firmware. By installing a non-standard version of the operating system, you risk encountering some problems.
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If changing the firmware does not bring results, and authorization in the profile is still accompanied by an error, then write a request to the support service. Also, this solution will be a solution if you are not logged into your Google account on Android after the update.
Rebooting a Samsung smartphone if account activation fails again
Sometimes crashes happen on their own, for example, when a user puts off an update for a long time. It is believed that for a mobile device to work correctly, it needs to be rebooted at least sometimes. Therefore, we hold down the power on and off button of the phone, wait for the message “Restart” to appear and click on it. After this, the phone will restart and you can try logging into your Samsung Account again.
It’s also worth checking how much free space you have on your phone or memory card. When it is completely gone, many applications stop working correctly. In addition, it is worth checking for updates and downloading them.
Forgot your password
Can't remember your password? This is a common problem. The service administration has provided solutions for such cases. Just go to the recovery page. Enter the mailbox or phone number associated with your profile and click “Next”.
Next, enter one of the passwords that has ever been set to log into your account, or select “Other method.”
The system will ask you to answer some questions, with the help of which the service will make sure that you are trying to restore your profile, and not someone else’s. Just follow the instructions provided by the system.
Forgot your login, what to do?
Click “Forgot your email address” and then enter your associated phone number or email. If it doesn't work, check your SMS and other email inboxes. One of them will definitely have a message about account registration and notifications from other Google services.
If there is no message (you may have deleted it), then simply enter all contacts. Unlike the password, here the attempts are endless (only the captcha appears).
Each time the system will indicate all linked accounts or display a message stating that the account cannot be found. When your login appears, select it. Next, follow the password recovery instructions from the section above.
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Forgot your username or email address
Instructions:
- Go to the recovery page.
- Provide a backup email address or mobile number associated with your profile.
- On the next page, enter the first and last name specified in your account settings.
- Next, confirm that the profile being restored is really yours. A one-time code will be sent to your backup email or phone.
- Confirm your identity and select an account.
Problems when restoring login
In some situations, an error may occur during recovery. The system can interrupt the procedure by displaying an alert about a non-existent account. Usually, this happens due to incorrectly specified data at the time of recovery.
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Try again. When filling out the fields, carefully check the entered information. Users often make a mistake when specifying a mailbox or phone number. Also make sure that phone and mail are backup for this account and not for another.
Deleting a profile
The standard unlinking of the profile from the phone will help resolve the error:
- Open “Settings” – “Accounts” – “Google”.
- Select your own profile and click “Delete”.
- Re-agree to the action and confirm it with your account password.
Deleting a profile from a phone is equivalent to unlinking it from the device, and has nothing to do with deleting the account itself.
Reboot your mobile and start linking the same profile back:
1. In the “Settings” - “Accounts” section at the very bottom, click “Add account”.
2. Select Google, enter your screen unlock password and go to the Google profile data entry window.
3. After entering the data, check the operation of the services.
Remember your username and password, but can't log in to your account
Are you sure that your username and password are spelled correctly, but the system still shows that it is impossible to log in? Head to this page. The service will provide several answer options to choose from; depending on the problem at hand, select the correct one.
The solution to the issue will vary depending on the option chosen. Just follow the instructions and prompts of the system, answer the questions as accurately as possible.
You think someone else is using your account
Do you suspect that someone else is using your profile? Change your password. Go through the recovery procedure and reset your password by creating a new one that was not previously used during authorization. Additionally, you should take care to protect your profile. To do this, look at the settings in the “Security” tab.
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In the “Account Login” section, be sure to link your backup email and mobile number. There you can also activate two-step authentication - with each new login, the system will request a one-time code.
How to avoid problems
To avoid a malfunction, you can use the method invented by the operating system developers. To do this, go to the accounts section in your phone settings. Search Google and open it. Call up the menu with a special key by clicking on the three dots in the corner.
Select the account deletion function; in some cases you just need to hold down the account line for a long time. Put your phone into developer mode by starting USB debugging. Do OEM unlocking.
Problems with two-step verification
If you have problems with two-step verification, please continue to the next page. From the answer options, select the one that describes your problem. It could be:
- Broken passwords in the two-step verification app.
- Error when trying to login.
- Lost electronic key.
- Lost smartphone.
- Non-working codes received via SMS, etc.
Also follow the instructions from the service. Depending on the chosen answer option, a solution to the problem will be compiled.
Google synchronization error on Android - what to do
There are many problems with data exchange, but most of them can be resolved independently. You can try using classic troubleshooting methods.
Removing and re-adding a profile
If Google account matching on Android is not enabled, the failures may be related to problems with the software responsible for keeping the application up to date (Figure 4).
Note : In this case, you should delete the account, download it again and install it again.
Sometimes outdated versions of software cannot reconcile their elements with new versions, causing transfer and launch problems. We have a huge selection of different Android applications on our website.
Figure 4. Sequence of actions for deleting an account
Manual account synchronization
If, when launching the application, a profile synchronization error occurs on Android, with the automatic sharing function, you can try to troubleshoot using manual synchronization, which is carried out in this way:
- Looking for settings;
- Open the menu about users and profiles;
- We find the menu for synchronization;
- Select the desired page;
- Click the command, which is indicated by three dots.
Forced synchronization
This principle for influencing the OS if a Google android contacts account crashes is considered new, but effective. To carry out this technique, you must do:
- The menu for the interface will be supplemented with a save and restore function;
- Using the first command, we fix the data on the page;
- The second should help transfer information to the device, so elements are matched and the application is launched.
Clear cache and delete data
If the phone's memory is overloaded, the Google account will throw up an Android synchronization error, then you will have to free up space, you can do it this way:
Method 1: clean out the full storage, delete all unused and outdated applications, delete or reset downloaded information to your PC, including music, pictures, videos.
Method 2: clear the profile cache, to do this you need to go to the application, open the archive, delete data, restart the phone.
Figure 5. Window for clearing cache and deleting data in Android device application management
account is blocked
The Google service can block an account if there are suspicious login attempts. This is an additional security measure against intruders. The procedure for restoring a blocked account is as follows:
- First of all, you will need to answer some questions in a special form. Specify a backup mailbox.
- Click "Submit" at the bottom.
- Expect a response letter with a decision from the security service.
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Additional recommendations
In some situations, the cause is virus software. It is quite easy to pick up malicious files, for example, by downloading a picture or music from the Internet from unverified resources. Check your device with an antivirus program.
Reboot
A simple reboot of the device often helps in solving many problems. Press and hold two buttons - power and home. Wait until your smartphone is fully loaded and check the functioning of Google services.
Reset
Perhaps the reason is hidden in a software glitch. Then try resetting your phone. Go to Settings and find the Advanced Options tab. Next, go to “Backup and reset”, click “Reset all settings” and confirm the procedure.
Stop and remove Google services
Procedure:
- Enter your phone settings.
- In the settings, find the section with all installed programs, it is called “Applications”.
- Find "Google Play Services" in the list.
- Stop services and clear data.
- Restart your smartphone and launch applications by returning to the same section in the settings.
Enable Google Accounts
You can enable Google accounts as follows:
- In Settings, go to Applications.
- Find Google services.
- Check the activity, if there is a “Stop” button, it means the accounts are enabled.
- If not, click “Run”.
Does synchronization work?
Make sure the sync feature is active. Go to settings and find the “Accounts” section. Open your Google profile and set all permissions in the synchronization tab.
Checking the "Download Manager"
In the settings, go to the "Applications" category again. In the list of available programs, find “Downloads”. Make sure all permissions are enabled in the app. This is necessary to download any programs to your smartphone from the Play Market.
Working with the hosts file (root rights required)
Additionally, check the hosts file. But, first get ROOT rights. To do this, use the KingRoot program:
- Charge your phone to at least 50%.
- Connect to Wi-Fi.
- If there are antivirus programs on Android, then stop them.
- Open the program.
- Click on the "Get Root" button.
- Wait for the procedure to complete and reboot your device.
- Download KingUser from the Play Market and remove the KingRoot program.
Then install an explorer such as TotalCommander. And follow the instructions:
- Open File Explorer and enter the internal memory of your smartphone.
- Go to the "System" folder.
- Open "ETC".
- Find the "hosts" file.
Check if the line is 127.0.0.1 localhost.
No network connection
Check your home network connection and make sure the Internet is stable:
1. Go to the Wi-Fi router settings and check the number of packets sent. If there are 0 packets or stand still, reboot the router.
2. Restart your phone, connect to Wi-Fi again and try to log in.
3. If you have access to the mobile Internet, turn off Wi-Fi and log in to your Google account via the Internet of your mobile operator.