In this article I would like to find out whether it is realistic for the owner of a smartphone, while in Russia, to contact representatives of the company? Is there a Huawei support service, is there a Huawei hotline, what are the contacts for communication? In what cases can the client be helped, how to contact a service center or online store?
How to write to Huawei support?
The only official resource operating in RuNet is the online store website -. Not surprisingly, you can purchase Huawei or Honor smartphones on the site and contact support staff.
Huawei in Russia has its own staff dedicated to supporting customers and equipment owners.
To contact them, in addition to hot numbers, you also use an electronic form - where you can see answers to questions asked or send your question.
Addresses of international Huawei support centers
The company has representative offices in a huge number of cities around the world. While on vacation or on a business train, you can visit one of these international centers. You can find out the address of the nearest representative office in the country through the company’s website, following the link:
https://consumer.huawei.com/en/support/service-center/
On the page that opens, there will be a form on the left where you need to indicate the country and city. The site will open a map with the location of the international center, and also show its exact address, telephone number and operating hours of services.
What is the Huawei hotline number?
The Huawei hotline leads in the number of calls among other methods of communication, accounting for about 80% of all requests. Therefore, for the convenience of customers, the Huawei hotline, which can be called from any region of the Russian Federation, is free.
Russia represents a promising market for Huawei, therefore, along with expanding its product range, the company is increasing the number of certified “points” in the regions. If previously only Moscow could boast of representative offices, now more than 20 regions of the country have their own service centers. Each representative office has its own local call number; you can view it on the main page.
Contacts of Huawei and Honor services in Russia
You can find out the Huawei support phone number in Russia, ask questions online or call the hotline through the official support website.
Hotline phone numbers
You can call the Huawei Russia call center at: 8800-700-1606.
Huawei's customer support hotline operates 24 hours, 7 days a week and is accessible from any region of the Russian Federation. Call center specialists will answer all your questions and help solve any problems that arise.
Owners of Huawei and Honor smartphones, tablets and other equipment can write to support by email at the following address: [email protected]
How to send an email through the official support site will be written in one of the following sections of this article.
Helpful information! This site also has online chat and addresses of service centers. If your smartphone or other gadget is broken, then in the “Service Centers” section you can find the service closest to your home that provides warranty service for Huawei devices.
What cases is the hotline intended for?
Support is provided to all the manufacturer's customers on issues related to placing orders, delivery, maintenance, repairs, etc.
That is, if you have any questions about repairing phones or other gadgets, contact hot numbers and the operators will tell you in detail what to do. Additionally, you can send an electronic request through the form on the website (the request is automatically sent by email).
Technical support deals not only with issues where technical assistance is required, but also helps with placing orders, clarifying characteristics, costs, etc. Operators will accept any request, complaint or claim. Therefore, if you encounter poor-quality repairs or poor service, report all the facts.
About Huawei
Huawei is a manufacturer of electronic devices from China. Russia is considered the sales market, which is why there is so much equipment from the company in the vastness of the Russian Federation. This advantage gives rise to another plus - a support service has been organized in Russian, and all clients and potential buyers can call a toll-free number and receive informational assistance. Today, Huawei Corporation produces laptops, smartphones, tablets, headphones, smart watches and routers.
How to write a complaint?
You can leave a complaint online or via the hotline. The support service itself recommends sending email requests. You will need to clarify your name, contacts, model, topic and describe the reason in detail. If there are photos or video materials, it is recommended to attach them (this will speed up the review process).
The form for writing a complaint is available here -.
How to leave a complaint on the Huawei website
You can also report your problem through social networks.
There is a “Complaints” section on VKontakte, write your comments there - .
Other ways to contact Huawei
Despite the fact that the company has only one Huawei hotline in Russia and does not provide other phone numbers, the developers have taken care to provide a lot of other communication methods for customers.
Website
A well-known Chinese manufacturing company has its own website.
consumer.huawei.com/
This site is intended for all users of Huawei gadgets. If the letter “ru” appears at the end of the address bar, the site will be translated into Russian for clients from Russia. You can also get technical and informational assistance at the specified address. To do this, just go to the “Contacts” section and click the “Write a letter” button. A window will appear for the user where he needs to indicate his data: name, as well as product model. Then you need to select a question topic and category, and ask the question itself.
The system will also ask if the product specified by the user has been purchased and will ask you to enter an email address. At the end, you must enter the verification code and check the box, agreeing to the processing of personal data. Another way to get in touch is through the website: online support. In the lower right corner, click the window and select the topic of the question. Then you need to select a topic in more detail and enter your question in the field. After some time, managers will answer it.
Social Networks
Huawei technical support in Russia is represented not only by phones and website, but also by social networks. The company has pages on almost every social network:
VK
Youtube
Presence on all social networks allows the company to reach a large number of categories of people on the Internet. For example, people of the older generation can get support for Huawei in Russia through Odnoklassniki, through YouTube - those who often watch videos on this network, and through Instagram - the younger part of clients. The social media pages feature the latest news from the team, which is constantly updated. managers can also do this here. To do this, just go to Personal Messages or Direct and write your question. Since the pages are 100% managed by the administrator, he will quickly tell you how to solve the problem.
Personal Area
Through the website, each user can log into their Personal Account
www.huawei.com/en/m…
To log into your Personal Account, you must enter your email address or ID. You also need to set a password: if you have not previously registered, then you need to go through it. If you have problems logging in, there is a tab below: if you click there, you can get help. Through your personal account you can check the warranty, product receipt, and also learn more about new products.
Support contacts in other CIS countries
User support in the CIS countries is provided at other numbers and addresses. Below is information on how to contact the operator or write a letter in each of the member countries of the Commonwealth of Independent States.
Hotline
- Belarus: 8-8200-011-0557
- Kazakhstan: 6530
- Uzbekistan: 998 (99) 408 4555
- Ukraine: 0800508833
To contact the operator by email in some CIS countries, you need to fill out a special form on the website, links to which are provided below.
- Belarus: https://consumer.huawei.com/by/contact-us/
- Kazakhstan: https://consumer.huawei.com/kz/contact-us/
- Uzbekistan: https://consumer.huawei.com/uz/contact-us/
- Ukraine: https://consumer.huawei.com/ua/contact-us/
Having indicated your contact information and the question you are interested in in the form that opens, you should click the “Submit” button. After this, after some time, a response will be sent to the user’s email.
When is Huawei repair required?
Today, Huawei smartphones are sold in more than 170 countries around the world. Developers are betting on the introduction of advanced communication standards, in particular 4G and 5G. The devices are equipped with durable batteries with a long battery life.
Each model undergoes a series of tests, during which its design and “filling” are brought to perfection. Thanks to this, Huawei repairs are rarely required. The main reasons for contacting repair shops are natural wear and tear of the battery, mechanical damage to the screen, and water ingress.
Online service for Huawei and Honor users
You can also get clarification on an issue of interest through Huawei online support.
Support chat
You can start a support chat through the browser on your computer or mobile device. To do this, in the browser window you need to click on “Contact us (24/7)” and select “Online service”. A dialog box will open where you can communicate with the operator.
Application
You can also contact operators through the “Support” application for Huawei and Honor. In some smartphone models it is called HiCare. You can download it from the Play Store or AppGallery.
HiCareDeveloper: Huawei Internet ServicesPrice: Free
The application allows you to chat online, find out the address of the nearest service center, diagnose the device, and much more.
Benefits of service
You can quickly restore the functionality of your Huawei phone using our services. We employ experienced engineers who will carefully diagnose and promptly correct any identified problems.
3 reasons to contact us:
- Equipping with modern high-precision equipment used to detect defects and eliminate them.
- Free diagnostics (subject to further repairs in our workshop).
- The ability to track the progress of work at every stage. You can track it yourself through the website. Also, at each stage, employees notify the owner about the progress of repairs via SMS or calls.
The service repairs digital equipment in St. Petersburg, Moscow, Yekaterinburg, Kazan, Novosibirsk, Rostov-on-Don. In order to select the service center closest to you, indicate your city in the site header. Or select a workshop from the list:
- Multi-brand service in St. Petersburg, metro Park Pobedy, Moskovsky pr., 186, tel.. Other addresses
- Multi-brand service in Moscow, Krylatskoye metro station, Osenniy Boulevard, 7, building 2, tel..
- Multi-brand service in Yekaterinburg, metro station Ploshchad 1905 Goda, st. Pushkina, 14, tel.. Other addresses
- Multi-brand service in Kazan, metro station Ploshchad Tukaya, st. Universitetskaya, 7/80, tel. Other addresses
- Multi-brand service in Novosibirsk, Marshal Pokryshkina metro station, st. Gogolya, 44, tel..
- Multi-brand service in Rostov-on-Don, Mikhail Nagibina Ave., 29, tel..
Other methods of communication
Social networks VKontakte, Odnoklassniki, Facebook and Instagram can be used as informal means of communication:
- VKontakte - https://vk.com/huaweimobilerus.
- Facebook - https://www.facebook.com/HuaweimobileRU.
- Instagram - https://www.instagram.com/huaweimobilerus.
- YouTube - https://www.youtube.com/user/HuaweiDeviceRus.
- Odnoklassniki - https://ok.ru/huaweimobilerus.
- Twitter - https://twitter.com/HuaweiMobileRus.
In addition to news and information about the company's new products, here you can leave a message with questions to technical support. But the main communication channel is through the official website of the online store.
Why do you need a call center?
Contact center employees every day consider issues related to placing orders, warranty service of equipment or repairs. If you have any difficulties, dial the hotline for advice. Operators will definitely solve the problem.
In addition to the telephone number, alternative communication options are available. For example, you can use email or the contact form on the manufacturer’s website. Technical support representatives will help you clarify the characteristics of the model you are interested in, cost and functionality.
Professional repair at Huawei service center
Huawei is one of the most famous and largest manufacturers of communications equipment, in particular, phones and smartphones.
These products compete well in the market thanks to a combination of advanced technologies and affordable prices, ranking third in terms of sales in the world. Finding a Huawei service center is easy. Owners of Huawei devices can now perform paid non-warranty service in our service center. Within the company's structure there is a separate division, Huawei Device, which develops smartphones. It has existed since 2003, and in 2004 it launched the first “smart” phone on the market. In 2009, the company created a device running on the Android operating system.
