QUESTION! Hi all! This is the problem - I have a Huawei phone. Previously everything was fine, but now I can’t connect to my Wi-Fi wireless network, an error appears: “Network access is denied.” Can you help? Thank you in advance.
QUICK RESPONSE! First of all, reboot both devices. Turn your phone off and on. If you played a game before and it got very hot, then there is a possibility that the Wi-Fi module may have turned off. Wait until it cools down. Also be sure to reboot your router. You can simply remove and insert the power supply from the outlet or press the power button twice. If this does not help, then read the article below, where I will tell you what this error means and how to fix it.
NOTE! In fact, the problem does not only occur on Huawei phones, so these instructions will help for all smartphones: Xiaomi, Samsung, Honor, OPPO, DEXP, Blackview, INOI, itel, Nobby, Nokia, Philips, Realme, Sony, BQ, TCL, Tecno , Doogee, Vivo, Highscreen and even iPhone.
Check your connection settings
This is the very first step if your phone won't connect to Wi-Fi and the most obvious one. You should check if Wi-Fi is enabled on your Android device.
You may have forgotten to turn it on or disabled it by mistake. Happens. Luckily, this is an easy fix for you. Simply slide down the notification panel and check if the Wi-Fi icon is turned on. You can also open the settings menu and check under Wireless & Network (may be called differently on your device) to see if everything is as it should be.
Another thing you should check is airplane mode. When enabled, it disables Wi-Fi so you cannot connect to the Internet. You can also find this option in the Wireless and Network menus. If Airplane mode is turned off and Wi-Fi is on but you still don't have a connection, you should move on to the second item on this list.
Checking the wireless connection to the operating system
Why does the “no internet access” error occur and how to fix it
Access errors often occur due to incorrect wireless connection settings in the operating system. This is checked in the same way as described above in the step-by-step instructions. It is necessary to check whether the IP and DNS parameters are decisive in this case. If the operator provides a static connection and the person chose it, then he should have been given one IP address and some other parameters specified in the contract. In this case, you need to check the box next to the “Use the following IP addresses” and “Use the following DNS addresses” fields and enter the values from the contract in them.
If this method does not help, then diagnosing network problems from the Windows operating system may help. You can launch it by right-clicking on the Internet icon in the taskbar and selecting “Diagnostics problems”. The system will start troubleshooting automatically and provide all the details after the service is completed.
Check the name and password of the router that your phone cannot connect to
The reason why you are having a connection problem may be because you are trying to connect to the wrong network. Sometimes this can happen if your neighbors have the same ISP and therefore similar network names in some cases.
Make sure you check which network you are connecting to by looking at the back or bottom of your router. You will see a small sticker that contains the information you need.
If you have determined that you are trying to connect to the correct network, the next step is to check the password. You will find this information on the same sticker as the network name. Re-enter the password for the network you are trying to connect to and see if that solves your problem. Just keep in mind that the password is case sensitive.
Reasons for the error
There can be quite a few reasons why an operation timeout occurs. Let's highlight the most common situations. First of all, the main factor is an unstable Internet connection, when communication is constantly interrupted and the system cannot receive a complete response from the server to which it is currently connected.
In some cases, the operation may time out if antivirus programs are enabled or if the Windows Firewall settings are incorrect. As you know, a firewall with default settings is capable of blocking quite a lot of web resources, considering them dangerous or containing potentially unwanted data. This is very common when connecting to servers of multiplayer online games.
Among other things, the operation timeout ends the connection timeout when using or misconfiguring a proxy server. In this case, we are talking about proxy settings in the system, and the use of anonymous proxy servers when the user, for some reason, wants to remain unrecognized, or, more simply put, to hide the true IP address of his computer terminal. Let's look at several basic methods to correct the situation without interfering with the system registry to set a higher value for the timeout period.
Reboot your router and smartphone
It's possible that your router is to blame for your connection problems and not your smartphone. This happens all the time and is quite easy to solve.
Simply unplug your router and wait at least 30 seconds before plugging it back in. After this, you will have to wait a minute or two for the router to turn on again. Once it is configured, try connecting to the network again.
If this does not happen, reboot your device. Sometimes this can solve many smartphone related problems and takes less than a minute. Simply press and hold the Power button, select the restart option, wait for the device to turn on again, and then check if the connection problem persists.
"Obtaining an IP Address" message
If, when you try to connect, a message appears with the text “Obtaining an IP address”, but the connection is not established, then the reason for this may be that the DHCP server is disabled in the router settings or problems with Android. A simple reboot of the router can help.
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If the DHCP server fails, restarting the device will fix it. When saving an error:
- Open your router settings.
- Make sure the DHCP server is enabled.
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Depending on the router model, the procedure for enabling/disabling DHCP may vary, so you will need to look for instructions for your device.
Read How to check Android for errors
Forget your Wi-Fi network and reconnect
The following solution may also solve your problem. To do this, open the settings menu, this will reconnect to your network. Find the Wi-Fi feature and select your network. A window with information will appear on the screen, which also contains a “Forget” button. You can see what it looks like in the image above.
Click and then simply connect to the same network using your password. As mentioned above, you will find it on a small sticker located on the back or bottom of your router. The password is case sensitive, which must be taken into account when entering.
Operation timeout - what is it?
So, an error appears on the monitor screen informing the user that the connection has been interrupted, or rather, the connection timeout has expired.
In principle, a timeout can be interpreted as a certain time period during which the system waits for the server to respond to its own sent request. In Windows systems, this parameter is set by default, and its value is written in the system registry grid of the settings of the current computer terminal in the SYSTEM subsection, where the Parameters subfolder is located in the subdirectories, where the time is indicated in seconds. As a rule, it is not recommended to change it.
Perform a hard reset on your smartphone
This is far from the best option, but if the solutions described above did not work, then it is definitely worth giving it a chance. Performing a factory reset will get rid of any software errors on your device that may have caused connectivity issues.
This is done very simply and does not take much time. However, this will destroy all data (images, apps, documents..) from your device, so make a backup first.
Just open Settings and look for the Backup & Reset menu, which may be called something else on your device. Click on it, select the factory reset option and erase data from your device.
Once the smartphone turns on again, you will have to go through the setup process as when you first used it. Once this is done, turn on Wi-Fi, select your network and try to connect by entering the password. We hope everything works and you can connect to the Internet without any problems.
Saved, WPAWPA2 protection
If the connection is made without a password, then there cannot be an authentication error. However, there is another situation - the network is preserved, but there is no Internet access. Usually rebooting the router helps, but sometimes you have to go into the settings quite deeply.
- Check that you entered your Wi-Fi password correctly.
- Go to the router interface. Set the correct region (the one you are in).
- Select channel 1 to 10 instead of Auto.
- Try a different mode of operation of the router. If it is “N” or “B”, set it to “Auto” or “B/G/N mixed”.
- Change the encryption type and password.
- Experiment with channel width. First try setting “Auto”, then “20 MHz” and so on.
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Also, look at the number of devices allowed. If it is “0”, then there are no restrictions.
Call the service
If none of the solutions above work, the problem is not as small as we hoped. It's entirely possible that there's a hardware problem, be it your smartphone or router.
The best thing to do is try to connect at least one other device to this Wi-Fi network. If it also can't connect, there's a good chance that there's something wrong with your router. Unfortunately, this happens quite often, but fortunately it is not that difficult to solve. Just call your ISP, explain the problem, and they will come to you to replace your broken router with a new one or set it up.
However, if other devices can connect to the network and only yours cannot, the problem may be with your smartphone. I said maybe because there are times when some routers simply won't work with some devices, which happened to me a while ago. In this case, replacing your router with a different one should solve your problem.
You can test this by trying to connect your device to a different Wi-Fi network at your friend's house or restaurant, for example. If you can't connect, it's possible that the problem is with your smartphone, which means you should get it repaired. If it's still under warranty or you have insurance, it won't cause you any problems. Otherwise, you'll just have to pay to get it fixed.
